About Us

About

Handyman Connection is a handyman and home improvement franchise concept that serves the repair, restoration and maintenance needs of residential and commercial properties. Handyman Connection specializes in small- to medium-sized home improvements, repairs and remodeling projects that cover a wide range of “around-the-house” type handyman services.

Recognition

We are honored to have received the following recognition

Awards for Handyman Connection Franchise

History

Handyman Connection was founded in 1991 and we have been in the home improvement franchising industry since 1993. We have completed over 2 million jobs in our 20+ years of business!

We are the first handyman concept to offer franchise opportunities and currently have home improvement franchisees operating across 28 states and 5 Canadian provinces.

Vision & Values

At Handyman Connection, our vision is simple:

To be the lifetime connection for all of our customers’ home improvement needs.

Our values are clear:

  • Deliver on our commitments
  • Respect the connections
  • Have pride in what you do
  • Practice continuous improvement

Business Model

The Handyman Connection home improvement franchise employs and utilizes a network of qualified craftsmen and tradesmen to offer small to medium size residential and commercial renovations, repairs and remodeling jobs.

As a franchisee, you will not perform handyman services yourself. You will utilize craftsmen and service advisors, after the initial start up period, to quote and sell jobs and provide customer service follow up. We have options for our franchise locations to utilize a non-employee subcontractor model where craftsmen are 1099 not w-2 employees or an employee model depending on their structure and preference. Our pricing structure is based on individual projects not a fixed time and material basis, thus allowing you to competitively offer your services in your community.

As a Handyman Connection franchisee, you will be responsible for finding customers through marketing and referrals. Our long-term business model is built on the ability to have a multiple purchase, repeat customer base.

The Support Handyman Connection Provides

“The support, scalability, structure, and culture straight from our franchise owners.”

MULTIPLE OWNERS

 

Our Development Team

Jonathan Anderson

Jonathan Anderson

Jonathan joined Handyman Connection in 2017 as the Vice President of Franchise Development. His experience is broad, spanning 20 years as a successful marketing professional, restaurant owner/operator, consultant and entrepreneur. Evaluating Franchises can be a daunting task;  Jonathan is a collaborator who takes pride in helping others find the right franchise fit and to achieve their business goals. Jonathan’s goal is to develop the Handyman Connection franchise brand by fostering successful, mutually beneficial, long-term business relationships with the right franchisees. Jonathan has a passion for franchise development, specifically in the Home Services franchise industry, and has worked with hundreds of franchise candidates to explore the opportunity of business ownership.

 

Tara Merchant

Tara Merchant

Tara has cultivated a great deal of knowledge and experience in helping our candidates on the road to entrepreneurship. Her background includes owning her own franchise prior to joining Handyman Connection, as well as positions with JP Morgan Chase and life coach Tony Robbins. She finds great personal fulfillment in her role of helping our candidates with their decision-making process. Tara made the choice to invest in herself which ultimately led her to the joy she has in helping our candidates achieve the same dream.

 

Our Executive Team

Tara Merchant

Jeff Wall President and CEO

Jeff Wall joined College Pro Painters as a franchisee in 1990 while attending the University of Illinois. After graduating from the School of Business, Jeff joined College Pro full-time in 1992 as a General Manager and moved up through the organization to become President of the US West in 2001. In 2008, Jeff joined CertaPro Painters as the Regional Vice President of the Midwest and Southeast divisions. In 2009, he added the responsibilities of the West and Central Regions. In January of 2010, Jeff became the President of Handyman Connection. After spending 23 years working in the First Service Brands family, Jeff purchased Handyman Connection from First Service Brands in 2013.

 

Tara Merchant

Dan Sage CIO/Director of Technology

Dan joined Handyman Connection as Director of Operations in 2002, and transferred positions to CIO in 2008 to architect the software operational and reporting systems, currently building Technology Leadership in Microsoft Dynamics CRM, mobile technology and brand-enhancing “software as a service” with key vendors. He started a 26-year career in restaurants at Metromedia Steakhouses, rising from restaurant manager to Operations projects manager reporting to the President, then moved to restaurant ownership and franchisee.

 

Tara Merchant

Marci Kleinsasser, CFE Vice President, Marketing

Marci heads up all consumer and franchise marketing for Handyman Connection. With more than 25 years of marketing experience for mostly franchise companies, her passion is working with franchise owners to activate the brand locally with measurable results that ensure their success. Prior to joining Handyman Connection in 2012, Marci led the marketing teams for several well-known brands in franchising, including PuroClean, Coverall Health-Based Cleaning System, Benihana, Kenny Rogers Roasters and Domino’s Pizza. Marci is a Certified Franchise Executive by the International Franchise Association.

 

Our Support Team

Tara Merchant

Brad Convis General Manager, New Franchise Development

Brad’s role with Handyman Connection is focused on the successful startup of all new franchise owners. He uses his years of experience supporting franchise owners and overseeing managers to help new owners through the challenges of opening a new business, customer interactions, daily operations and staff recruiting/development. Brad runs training webinars, facilitates live training classes, travels to each location to provide on-site training, develops training curriculum, and helps with corporate initiatives.

 

Tara Merchant

Rhonda Lillard Senior Accounting Manager

Rhonda joined Handyman Connection in 2002. She works closely with new franchisees on the initial setup of accounting software and processes. Rhonda also handles all accounting functions for Handyman Connection corporate. Rhonda gained experience in the accounting field working in both the manufacturing and construction industries while attending Northern Kentucky University, where she obtained her undergraduate degree in Accounting and a Master in Business Administration.

 

Tara Merchant

Angelique McMillan Regional Marketing Manager

Angelique’s role with Handyman Connection is focused on ensuring strong lead flow, managing vendor partner relationships, monitoring and evaluating local marketing campaign success, exploring new opportunities for lead generation and coaching franchisees on performance and ROI. Angelique joined Handyman Connection in 2017 to add marketing support and coaching to franchisees during the launch and startup of their business. Angelique brings over 8 years’ experience to Handyman Connection working with home service franchise brands, helping them implement and manage successful digital marketing campaigns across the US.

 

Tara Merchant

Kevin Houben General Manager, Operations

Kevin’s role with Handyman Connection is focused on the successful startup and growth of all new franchise owners. Kevin facilitates live training classes, meets regularly with franchisees on coaching calls, provides on-site training, develops training curriculum, organizes growth groups, and helps with key operational initiatives. Prior to joining Handyman Connection in 2016, Kevin owned and operated several successful service based companies. Plus, he worked for a management consulting firm that helped large corporations throughout North America to increase productivity and reduce costs.